❓ Frequently Asked Questions

When you install Copilot Assistant, you automatically get a 7-day unlimited trial with no credit card required:

• ✅ Unlimited log queries during the trial period
• ✅ Full access to all Pro features
• ✅ No credit card needed to start
• ✅ No automatic charges - you decide if you want to upgrade

✅ One-time payment - Pay $10 once and get lifetime Pro access. No monthly fees, no recurring charges, no surprises.

Your license key works forever on up to 3 machines.

After purchasing, you'll receive a license key via email. To activate:

1. Open VS Code
2. Press Ctrl+Shift+P (Windows/Linux) or Cmd+Shift+P (Mac)
3. Type: Copilot Assistant: Upgrade to Pro
4. Paste your license key: CPAST-XXXXX-XXXXX-XXXXX
5. Press Enter - Done! 🎉

No worries! Your license key is sent to your email and stored securely. If you can't find it:

1. Check your email inbox for "Copilot Assistant Pro License"
2. Check your spam/junk folder
3. Contact us at support@copilot-assistant.net with your purchase email

We'll resend your license key within 24 hours.

Your Pro license can be activated on up to 3 machines:

• ✅ Use on your work laptop, home desktop, and backup machine
• ✅ Deactivate on one machine to activate on another
• ✅ Same license key works across Windows, Mac, and Linux

If activation fails, check these common issues:

• ❌ Invalid format: Ensure key is exactly CPAST-XXXXX-XXXXX-XXXXX (5 characters between each dash)
• ❌ Copy/paste error: Make sure there are no extra spaces before or after the key
• ❌ Internet connection: License validation requires internet. Check your connection.
• ❌ Machine limit reached: You may have activated on 3+ machines already

We offer a 30-day money-back guarantee:

Eligible for refunds:

• ✅ Technical issues that can't be resolved
• ✅ Failed license delivery
• ✅ Compatibility issues with your system
• ✅ Extension doesn't work as described

Not eligible:

• ❌ After 30 days from purchase
• ❌ Changed your mind after fully using Pro features
• ❌ Violated Terms of Service

👉 Read full refund policy | Email: support@copilot-assistant.net

We're here to help! Contact us at:

For faster support, include:

• Your license key (if applicable)
• Error messages or screenshots
• VS Code version and OS

Copilot Assistant works on all platforms that support VS Code:

• ✅ Windows 10/11 (x64)
• ✅ macOS (Intel & Apple Silicon M1/M2/M3)
• ✅ Linux (Ubuntu, Fedora, Debian, etc.)

Requirements: VS Code version 1.85.0 or higher

Yes! Copilot Assistant works with any application that outputs logs:

• ✅ Flutter / Dart
• ✅ Node.js / JavaScript / TypeScript
• ✅ Python / Django / Flask
• ✅ Go
• ✅ Java / Spring Boot
• ✅ Ruby / Rails
• ✅ PHP / Laravel
• ✅ Any application that prints to stdout/stderr

Yes - your privacy is our priority:

• ✅ Logs stay local - never sent to our servers
• ✅ No code collection - we never see your source code
• ✅ Minimal data: Only machine ID (hashed), license key, and usage stats
• ✅ No tracking pixels or analytics scripts

👉 Read our Privacy Policy

Try these steps:

1. Reload VS Code: Press Ctrl+Shift+P → Type "Reload Window"
2. Check extension enabled: Go to Extensions panel, ensure "Copilot Assistant" is enabled
3. Check VS Code version: Must be 1.85.0 or higher (Help → About)
4. Reinstall extension: Uninstall, restart VS Code, reinstall

Still not working? Email support@copilot-assistant.net with your VS Code version and OS.

Make sure:

• ✅ Your application is running (started via Copilot Assistant)
• ✅ Application is outputting logs to stdout/stderr
• ✅ Log server is started (check status bar)
• ✅ Correct project configured in settings