Refund Policy

Last Updated: December 6, 2025

1. Our Refund Guarantee

We stand behind the quality of Copilot Assistant. If you're not satisfied with your purchase, we offer a 30-day money-back guarantee.

2. Eligible Refund Reasons

You are eligible for a full refund if:

• Technical Issues: The Extension has a critical bug that prevents it from functioning as described, and we cannot resolve it within a reasonable timeframe
• License Delivery Failure: You did not receive your license key via email and we cannot recover it
• Feature Misrepresentation: The Extension does not provide features clearly advertised on our website or marketplace listing
• Compatibility Issues: The Extension is incompatible with your system despite meeting stated requirements (Windows/Mac/Linux with VS Code)
• Duplicate Purchase: You accidentally purchased multiple licenses

3. Refund Timeframe

To be eligible for a refund, you must request it within 30 days of your purchase date.

After 30 days, all sales are final. We encourage you to:

• Use the 7-day free trial before purchasing to ensure the Extension meets your needs
• Contact support immediately if you encounter issues
• Test the Extension within the refund window

4. Refunds NOT Granted For

Refunds will generally not be granted in the following cases:

• ❌ Change of mind after the 30-day period
• ❌ Failure to use the Extension after purchase
• ❌ Not liking the user interface or workflow (try the trial first!)
• ❌ License key was shared with others and revoked for security
• ❌ License was deactivated due to Terms of Service violations (tampering, abuse, etc.)
• ❌ Technical issues caused by incompatible third-party extensions or system configuration
• ❌ Refund requested after successfully using the Extension for an extended period

5. How to Request a Refund

To request a refund, follow these steps:

1. Email us at support@copilot-assistant.net
2. Include in your email:
   • Your license key (found in your purchase confirmation email)
   • Purchase date (or approximate date)
   • Email address used for purchase
   • Detailed reason for refund request
   • Steps you've taken to resolve the issue (if applicable)
3. We will respond within 48 hours to review your request
4. If approved, refunds are processed within 5-10 business days

To: support@copilot-assistant.net
Subject: Refund Request - License CPAST-XXXXX-XXXXX-XXXXX

Hello,

I am requesting a refund for my Copilot Assistant Pro license.

License Key: CPAST-XXXXX-XXXXX-XXXXX
Purchase Date: [Date]
Email Used: [Your Email]
Reason: [Detailed explanation of why you're requesting a refund]

[Optional: Describe steps you took to resolve the issue]

Thank you,
[Your Name]
            

6. Refund Processing

Once your refund is approved:

• Processing Time: 5-10 business days to appear in your account
• Refund Method: Refunds are issued to the original payment method (credit card via Stripe)
• License Deactivation: Your license will be immediately deactivated upon refund approval
• Confirmation Email: You will receive an email confirmation when the refund is processed

7. Partial Refunds

In some cases, we may offer a partial refund:

• If you've used the Extension extensively (e.g., for several weeks) but encounter a late-stage issue
• If the issue is minor and doesn't significantly impact functionality
• As a goodwill gesture for loyal customers

Partial refunds are at our discretion and will be discussed with you before processing.

8. Support Before Refund

Before requesting a refund, we encourage you to:

• Contact Support: Many issues can be quickly resolved with assistance
• Check Documentation: Review our FAQ and troubleshooting guides
• Update Extension: Ensure you're using the latest version
• Report Bugs: We actively fix reported issues and can provide workarounds

We're committed to making Copilot Assistant work for you!

9. Chargebacks

If you initiate a chargeback with your credit card company:

• Your license will be immediately deactivated
• We will provide evidence of service delivery (license key email, activation logs) to your bank
• Chargebacks initiated without contacting us first may result in denial of future purchases

Please contact us first - we're happy to resolve issues directly and process refunds faster than chargeback disputes.

10. License Recovery (Not a Refund)

If you lost your license key but don't want a refund:

• Email support@copilot-assistant.net with your purchase email
• We will resend your license key at no charge
• This is not considered a refund request

11. No-Questions-Asked Period

For the first 7 days after purchase, we offer a streamlined refund process:

• No detailed explanation required (though appreciated)
• Faster processing (typically within 24-48 hours)
• Automatic approval unless fraud is suspected

This is in addition to the 7-day free trial, giving you 14 total days to evaluate the Extension risk-free.

12. Contact Information

For refund requests or questions:

• Email: support@copilot-assistant.net
• Response Time: Within 48 hours
• Refund Processing Time: 5-10 business days after approval

13. Changes to This Policy

We may update this Refund Policy at any time. Changes will be:

• Posted to this page with an updated "Last Updated" date
• Effective for purchases made after the change date
• Existing purchases are governed by the policy at time of purchase

14. Governing Law

This Refund Policy is governed by the laws of the Commonwealth of Massachusetts, USA. Disputes related to refunds will be resolved according to our Terms of Service.